Experience

Design engineering across AI-forward products, design systems, and customer workflows.

A product builder's path through design, code, and strategy. Outcomes are quantified where they can be.

Hi Marley

Remote - Oct 2023 - Present - Enterprise insurance communication

Senior Product Designer

Design systems, AI-assisted workflows, and production-ready UI for enterprise insurance teams.

Designed and shipped production-ready React, HTML, and CSS components for complex carrier communication workflows.
Defined UI standards and implementation guidance that reduced product rework by more than 50%.
Standardized UX terminology, microcopy, and interaction patterns across product surfaces.

Remote - Mar 2022 - Oct 2023 - B2B learning platform

Product Design Lead

Led design and front-end implementation for a custom LMS supporting remote sales training.

Designed and shipped platform improvements that increased customer NPS by 135% while reducing operational costs by 68%.
Built a scalable design system that reduced design delivery timelines from 16 weeks to 2 weeks.
Led asynchronous product collaboration across distributed international design and engineering teams.

Remote - Jan 2018 - Mar 2022 - Digital textbooks

Senior Design Engineer

Bridged product design and engineering across textbook discovery, commerce, and reader experiences.

Shipped UX improvements for search and digital textbook workflows that increased NPS by 80%.
Created reusable component libraries and CSS frameworks for e-commerce, homework, and reader platforms.
Led accessibility initiatives, WCAG 2.1 compliance work, and VPAT documentation.

Remote - Nov 2015 - Oct 2017 - Learning products

Senior Product Designer

Scaled reusable product patterns for grading, discussion, analytics, and education workflows.

Designed a reusable design system supporting multiple products and distributed engineering teams.
Used research and usability testing to guide learning product feature development.
Improved consistency and adoption of shared interaction patterns across product teams.

Washington, DC - Feb 2015 - Nov 2015 - Education software

Senior Product Designer

Designed accessible enterprise UI components for one of the largest education software platforms.

Shipped accessible components for Blackboard's enterprise design system.
Resolved usability and accessibility issues with product managers and engineers.
Strengthened inclusive UX practices across education software surfaces.

Portsmouth, NH - Jul 2013 - Feb 2015 - Fintech

Senior Web Developer

Designed and developed conversion-focused financial product experiences.

Built the Quick Quote financing tool with HTML, CSS, and JavaScript.
Generated $7M in new business within six months through improved lead generation and conversion flows.
Modernized the company website and customer portal experience.

Portsmouth, NH - Apr 2011 - Sep 2013 - Insurance

Software Developer

Built mobile insurance experiences for policy management, billing, and claims.

Shipped features for Liberty Mutual's mobile insurance application.
Improved policy management, billing, and claims submission workflows for mobile users.
Contributed to a highly rated mobile experience with strong usability outcomes.

Virginia Tech - B.S. Business Administration, Business Information Technology

Product designDesign systemsFront-end engineeringReactAccessibilityUX writingResearchProduct strategyAI workflows