Claims don't happen at desks. Policyholders message from roadsides and adjusters work from the field, but core workflows assumed a wide screen and a mouse.

Designed mobile-first patterns for the highest-stakes journeys: a single-column inbox, focused conversation threads, and touch-sized composer controls. The mobile inbox in this case study's demo reflects these patterns. The experience ships as responsive web optimized for phones and tablets, covering inbox, conversation, and composer journeys for adjusters and policyholders in the field.

Carrier teams and policyholders can run the core conversation loop entirely from a phone.

Screens and artifacts for this workstream are being prepared for publication. Most of this work lives behind carrier NDAs.