Claims conversations are full of regulated data: license plates, documents, faces, account numbers, shared as freely as a text to a friend. Exposure isn't a UX bug; it's a compliance incident.

Designed redaction tooling that lets teams mask sensitive content in images and message text inline, without breaking conversational flow or destroying the underlying record. Adjusters redact inline with manual controls backed by suggested detections for faces, license plates, and account numbers, with role-based permissions and an audit trail on every change.

Privacy-safe handling of sensitive content became part of the everyday workflow instead of a separate compliance step.

Screens and artifacts for this workstream are being prepared for publication. Most of this work lives behind carrier NDAs.