Hi Marley
Application Redesign
End-to-end application UX modernization across core journeys.
Problem
The platform had grown feature by feature, and it showed: inconsistent navigation, duplicated patterns, and a UI that made a modern product feel older than it was.
Approach
Led an incremental modernization built on the design system, re-architecting information hierarchy and core journeys surface by surface, so teams kept shipping while the application converged on one coherent experience. Inbox and conversation were tackled first, highest daily use, then settings, analytics, and configuration surfaces.
Outcome
Core surfaces share one visual and interaction language. The inbox demo on the main case study reflects the redesigned application patterns. Navigation and task completion became more consistent as legacy screens migrated onto shared components.